PhotoLycia Holidays : Photography Holidays in Kaya Koy Valley near Fethiye, South West Turkey

The small print - please read carefully.

These Booking Conditions together with all other details contained on our website or written material form the basis of your contract with Gunay's Garden (Turkey) (trading as Saffran Holidays and PhotoLycia). Please read them carefully. Hereafter, "you" indicates all persons whose names appear on the booking ( this includes anyone who is added or substituted at a later date to the booking). "We" and "us" means Gunay's Garden (Turkey). (Saffran Holidays or PhotoLycia)

We are committed to providing a trouble free visit and stay with us.

YOUR RESERVATION

All accommodation and special offers advertised on this website or in writing are subject to availability. We allocate your chosen accommodation to you at the moment your booking is confirmed by us in writing including by email. It is then that a firm contract exists between you and Gunay's Garden (Turkey) You have chosen to book your accommodation directly through us so we will confirm your booking and give you a reference number and you then have five working days to get the appropriate payment to us in full (less in the case of late bookings) otherwise the booking will automatically be cancelled. It is necessary for you to purchase insurance you must arrange it before your date of departure. We can give you some guidance but you should be aware that we do not have any preferred companies and do not seek to earn any commission from our recommendations. When we are in receipt of your money we will send you a confirmation form and a receipt setting out exactly what has been booked and the amount of money paid. It is important to ensure your payment is made in good time to ensure your booking.

FIXED PRICE BOOKING

The Turkish currency, the Lira, is erratic. Whatever happens to the value of the Pound against the Lira, the price charged by us- once confirmed at the time of booking - will not be subject to any currency surcharges. Otherwise, once the price of your chosen villa or apartment along with any fees for transfers has been confirmed at the time of booking then, subject to the correction of errors, we will only increase the price in the following circumstances:

  1. You make additional requests for any extra facilities after the final booking has been confirmed by us.
  2. You decide you need extra rooms/space or type of accommodation not agreed at the time of confirmation.

The Confirmation Form

You should check your confirmation/receipt carefully (including dates and the spelling of names and initials) immediately on receipt as it explains the booking for your party. If there are any inaccuracies you must bring these to our attention as soon as possible or at least within 10 days of the date shown on the forms, otherwise we will assume all the details to be correct. We are usually able to make the necessary changes within this time at no extra cost. However, if there are inaccuracies that have occurred due to information not being provided correctly we may have to make a small charge for additional administration where time to act is shorter than 10 days.

IF WE CHANGE YOUR ACCOMMODATION

It is rare that we will have to make any alterations to your booking details but, as we try and plan the arrangements several months in advance, we must reserve the right to make changes or, in unfortunate circumstances, cancel your accommodation or correct errors in our literature even after your accommodation has been confirmed. Any such changes are often minor. Occasionally, we have to make a "significant change" unless for reasons of "Force Majeure" (see below). When we refer to a "significant change" in these Booking Conditions, we mean one or more of the following changes when made before departure:

If we have to make a significant change or cancel your accommodation, we will inform you as quickly as possible. If there is time to do so before departure, we will offer you one of the following:

Note: the above options are not available where any change made is a minor one.

Compensation: If we have to make a significant change 6 weeks or less before departure, we will also pay you compensation, subject to the specific exceptions outlined, as set out below:

Period before scheduled departure within which a significant change or cancellation is notified to you or your travel agent: Compensation per accommodation unit

More than 42 days Nil
----------29-42 days £60
----------15-28 days £80
----------14 days or less £120

Exceptions: We assume no liability and compensation will not be payable beyond offering the above mentioned choices where we are forced to make a change or changes as a result of unusual and unforeseeable circumstances which are beyond our control, the consequences of which we could not have avoided with appropriate care and diligence, (see "Force majeure"). In all cases, our liability for significant changes is limited to offering you the above options and, where applicable, compensation payments. We cannot not pay any expenses, costs or losses incurred by you as a result of any of these exceptional changes.

We are also unable to pay compensation for minor changes.

Where events which may include riots, civil strife, terrorist activity, war or threat of war, industrial disputes, nuclear or natural disaster, epidemics, health risks, fire, technical problems to transport, closure or congestion schedules by scheduled/chartered airlines or airports and any similar events outside our control we may be forced by such "force majeure" to change or terminate the booking either before or during your stay with us. It is extremely unlikely that any of the above will occur but if it does we regret we cannot accept liability or pay any compensation where our performance of our contractual obligations is prevented or affected by "force majeure".

"Force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid.

COMPLAINTS

If you have a complaint please speak to any representative in the first instance and we will do our very best to delight you with the resolution. If you still feel your matter has not been dealt with satisfactorily whilst our guest, please write to The Manager at Gunay's Garden (Turkey)Saffran Holidays PO Box 50589 London E14 1AB, detailing in full the nature of your complaint, the main name on the booking, the date of departure and Saffran booking reference to our UK address within 28 days of your return. We will investigate your complaint promptly. Usually, we reach an amicable settlement, but in the unlikely event of it not being resolved, you should exercise your statutory rights in law.There is a scheme run by the Chartered Institute of Arbitrators providing a simple and inexpensive service supported by documents alone. If your claim is for more than £5000 per person or £15,000 per booking the scheme does not apply. You should ensure an application to use the scheme is made within nine (9) months of your return date to the U.K.

OUR RESPONSIBILITIES

Note: For your Air Travel: Please refer to the Conditions of Carriage of the carrier (airline company) used which are limited by international convention (e.g. Warsaw Convention as amended for international air travel, Athens Convention for international travel over water). For all claims that result from international carriage, compensation can only be paid in those situations where the carriers concerned would be obliged to pay compensation under the relevant international convention. Copies of conditions which apply to your air or sea travel are available for inspection from the carriers themselves. We book your flights through fully bonded flight agents and provide the flights at exactly the same price you could pay if booked by yourself. We simply save you the trouble of booking flights that coordinate with our holiday/workshop dates. Often these flights will be on scheduled or charter airlines.

Complaints

N.B. We specialise in tranquil holidays. However, if, anyone complains that you or any member of your party behave in such a way to cause, recklessly cause or be likely to cause alarm, disruption, danger or distress to any third party or damage to property, we reserve the right to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation forthwith; our liability and responsibility towards such person(s) including any return travel arrangements (transfers to the Airport) ends. We will not be responsible for making any refund of costs or expenses where we have terminated the agreement.

Booking contract

We hereby both agree that disputes, claims or other matters which arise out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales under English Law.

Payment on Booking and Insurance requirement

The person making the booking and who will be referred to as the 'lead name' must be over the age of eighteen (18) years at the time of booking. This person becomes responsible for all payments in respect of the booking.

Time of Booking: You are requested to book with us at least eight (8) weeks ahead of travel and have your flight booked at the time of booking the accommodation. Flight Dates and Flight numbers are required on booking.

If you or any member of your party has any special needs you should notify us at the time of booking. We will do our very best to ensure that the transfers and the accommodation are adequate and suitable for your needs.

At the time of booking accommodation with us, you must sign/email a Booking Form and pay an initial deposit of £100 per person (Photo holiday/workshops). All bookings are made subject to the terms and conditions detailed herein. Once the deposit is received it constitutes acceptance of our Booking Conditions and a commitment to proceed. The balance should be paid eight (8) weeks before departure except in the case of your departure being within eight (8) weeks of the booking date when full payment will be due. We will confirm your booking within five (5) working days. We will cancel your booking if the balance is not received on time and cancellation charges will apply.
Note: a 4% charge is applied to all payments made by Credit Card.

Insurance: These conditions do not include insurance arrangements. You are strongly advised to obtain travel insurance from a reputable company prior to travelling to Turkey. It is a condition of the booking that you are adequately insured on your holiday. If you intend to engage in extreme activities or dangerous sports a specific policy the terms of which cover these activities is recommended.

Paying the Balance: The balance shown on the confirmation invoice is required at least ten (10) weeks before departure, or on booking if less than eight (8) weeks. Payments not received by the due date could make you liable to cancellation charges of up to 100% of the quoted price. We reserve the right to treat the booking as cancelled by you at any time up to the date of departure if due payment is not received. By arrangement we may not treat the booking as cancelled but we reserve the right to charge a fee for any late payments.

What happens if you make changes

If you wish to change your booking or if you wish to amend your booking (including name changes) after we have issued our confirmation letter and we can accept the changes we will do our best to help but we may not be able to provide your requested change and have no obligation in regard to such changes. If we are able to effect changes on your behalf without cost we will do so but where costs are incurred by us we will charge (e.g. we will charge for fax or telephone calls made to effect the changes Requests for changes must be made or confirmed in writing or by email.

Due to circumstances outside your control you may not be able to travel. You may transfer your booking to another responsible person provided you give us at least 21 days notice and all other circumstances are unchanged. (We may make an administration fee of £20 per booking). You may wish to change your accommodation whilst in Turkey and this may be possible but will require immediate payment by cash in sterling (GBP).

N.B. Any Flight tickets purchased are in personal names, You will need to have new tickets issued by the flight agent.

Forced to cancel? Verbal cancellations will not be accepted, you must write to us. The letter should be signed by the person who signed/emailed the original Booking Form. A cancellation is not effective until a copy of this letter is received by us. We have to make charges to cover our estimated loss caused by the cancellation especially if we cannot find another customer to take the accommodation at short notice.

N.B. Don't forget to cancel your flights as well if appropriate to your circumstances.

Period before departure within which written cancellation is received by us Cancellation charge per accommodation booked expressed as % of total invoice excluding amendment charges

More than 42 days £100
----------29-41 days 30% or £100 whichever is greater
----------15-28 days 40%
-----------7-14 days 50%
-----------2-6 days 95%
-----------1 day to departure date or after 100%

Some cancellations are covered by your insurance policy, if this is the case, you should make a claim direct to the insurance company for the recovery of charges.

You are responsible for any breakages or damage caused to the accommodation during your stay in Kaya Koy, (except by persons unknown to you unconnected with our contract) . It is your responsibility to put right any damage etc. or make full payment to our representative before you depart. In such events, please speak to us first.

PhotoLycia staff may find it necessary to visit the accommodation during your stay to carry out a specific task, for quality control or to effect emergency repairs. Wherever possible you will be notified of this beforehand and a convenient time arranged.

Note about your Flight Booking
We only book flights with airline tour operators who have ATOL registration and protection.
SAFFRAN is a family run company and is not yet large enough to have its own registration. In the unlikely event of insolvency of the airline or charter company, the Civil Aviation Authority (CAA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid to them for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

Conditions

These conditions and this website may be updated by future editions and amended by any errata advised to you in writing or on your booking confirmation.

You should know:

PRICE

The final price includes:

  1. Transport between Dalaman Airport and your accommodation and all transport to places visited in Turkey..
  2. Accommodation, and facilities pre-booked in the UK, as detailed on our confirmation invoice.
  3. All accommodation service charges.
  4. The services of a PhotoLycia Holidays representative throughout your stay with us.
  5. Your air fare.
  6. All food and soft drinks supplied with meals (alcohol and bar drinks etc. are at your own expense)
  7. Full support of the professional team.

What's not included:

  1. Transport between your home and departure point from the UK or Europe.
  2. Holiday Insurance (which you must have).
  3. Drinks and beverages with meals and refreshments en-route (i.e. while flying or in the airports)
  4. Cost of entry visa if applicable. [at the time of printing £10 per person (incl. Children) for Turkey]
  5. Local charges for any other facilities not specified in your booking confirmation.
  6. Any alcohol consumed with meals or at the bar.

N.B.

Some of the accommodation we offer may not be under our direct control but we go to great lengths to make sure that the information we provide is accurate and is, to the best of our knowledge, correct at the time you book with us. Therefore, we must reserve the right to make changes to the information provided, either at the point of booking, on the confirmation invoice or when changes are known to us. We do check prior to the start of our season that all our facilities are as advertised. If any particular facility we offer is essential to your holiday enjoyment please advise us at the time of booking; we will notify you of any changes known to us which may affect your booking.

Weather

The weather in the Southern part of Turkey is usually quite predicable. We refer you to the world weather sites on the internet and in newspapers and holiday guides. As we offer accommodation throughout most of the year we cannot guarantee any specific weather for your booked dates but we can give you a rough guide to the weather expected for the season.

In the months between April and October living outside for the majority of your stay is the norm. In the winter months all our accommodation has heating, dining space inside and some communal facilities under cover. Out of the summer season you should be prepared for cold and wet days. If you travel into the mountains you should consult locally as to suitable transport, clothing and accommodation.

There are a host of activities in the Fethiye, Kaya Koy, Oludeniz area for sporting or other facilities. We are happy to provide a recommendation where we can, but point out this is for information purposes only and no indication of value for money or guarantee of prices.

We are happy to inform you of any public holidays, religious festivals and other festivals that may affect your stay with us. The Turkish Tourist Office can also provide details and dates of these events.

Smoking:

We ask you not to smoke inside our Villas or apartments and to respect the comfort of any other guests (where the accommodation is part of a complex or building).

ACCOMMODATION INFORMATION

Duration:

We always refer to accommodation duration in terms of 'number of nights' at your chosen place. On the last day of the stay you may have to vacate your villa/apartment by mid-morning, but a room for storing luggage and changing facilities is available for the use of all the departing guests leaving later in the day.

With respect to night flights, access to your room will be available upon arrival thus constituting your first night.

Utilities:

In all accommodation electricity and water supplies sometimes fluctuate or are unavailable due to local problems. Water is heated by solar power and therefore, especially in early or late season, may be limited by sunlight - We are installing backup generators but they may not be ready for your holiday this year (2007). Air-conditioning can fluctuate together with the power.

A Wardrobe together with some drawer and cupboard space is provided. If you are a large party packing a few hangers would be advisable.

Balconies/Terraces:

Our Villas and Apartments mostly have terraces or balconies which have tables and chairs enough for your party.

Bathrooms:

Our Accommodation always has private facilities with WCs and showers. Showers are mostly without a shower curtain, the bathroom floor can get wet and slippery and you should be careful especially with children. Turkish water waste and soil pipes are smaller than the UK standard so please put all used toilet tissue, sanitary towels and waste paper in the covered bin provided which will be emptied twice a week or by specific arrangement.

Cleaning:

Our chamber service is excellent. You will find clean bed linen and towels are provided twice a week. Cleaning should not be intrusive so please tell our representative if you would prefer privacy.

Swimming Pool:

Please refer to the relevant accommodation details for specific information. Occasionally, during early and late season or due to inclement weather, the pool may not be available for use or may not be heated to the usual temperature .Wherever this is known we will always try to advise you beforehand but sometimes we may not always be aware of this before your departure.

Villa Location:

Our villas and apartments are situated in a rural settings in a quiet village. There is very little traffic although there is a regular bus (Dolmus) service nearby. There may be times, during festivals and celebrations at local restaurants or other entertainments in the village when there are considerably more people around than is usual. These gatherings are sometimes disruptive and very occasionally, noisy. You may also experience some animal noise and occasionally noise from farm machinery. Accommodation is situated on non-surfaced roads/tracks but the immediate terrain is flat and easily accessible. The general ambiance is...very quiet.

Flight Delays:

On occasions flights may be delayed due to circumstances outside Saffran's or your airline's control. Should your outbound charter/scheduled flight be delayed please ring UK number 01279 724 911 so that we can ensure you are met at the appropriate time at your arrival airport.

TRAVEL DOCUMENTATION

Your booking confirmation will detail any extra facilities you have paid for prior to departure. Please take a copy of these documents with you and show them\to our representative soon after arrival if necessary.

Villas and Apartments

You have booked an all inclusive holiday where the meals will be provided on a fixed menu for each day. If you have particular dietry needs you must inform us at the time of booking. We can arrange self-catering facilities on occasion and there are places to buy fresh food locally (very short walk). Local restaurants are inexpensive with a good range of menus and will nearly always provide exactly what you request (even if not on the menu). All meals, including breakfast, can be obtained at other local restaurants if you so desire but at your own expense. Always ask us at the Villas first regarding meals ans snacks. The villas and apartments vary in style and facilities. Cooking facilities are not always exactly those you would expect to find in your own kitchen at home. [In Gunay's Garden there are fully fitted kitchens.] They are usually adequate for most cooking needs. The Gunay's Garden Kitchens have a combination conventional/microwave oven.

Your bedroom

Your Villa or Apartment has a stated number of beds in the room and will be either wholly occupied by yourself or shared with one/two other persons. If in a villa you will have a whole floor to yourself inclusive of bathroom, balconies etc. In hotels or apartments you will have a standard ensuite hotel room without catering facilities.

The one bed apartments have a twin or double bed in the bedroom.

In Gunay's Garden two bed villas there is either a double or twin beds in each bedroom and a sofa bed in the living room (that can be screened off). In the three bed Villa the third smallest room normally contains a double bed. You can reserve a whole villa for an extra £400 and bring up to six people in your party. Extra persons pay for flights and transport only.

Other accommodation does not allow this flexibility, please check with us if you need specific accommodation, we will try and provide exactly what you need.

Please ask at time of booking if you require a bed or beds in the living room. In some Villas/apartments there is a convertible bed-settee, bed linen will be provided if your party numbers more than the main bedroom provision.

Cots are also available for all accommodation. Please pre-book a cot/s in the UK. Linen will be provided if required although we prefer you to bring linen or other items specific to the needs of your children.

Insects etc.

KayaKoy is a warm rural area and as such insects, and other small creatures are a natural feature. This is not necessarily an indication of poor standards. We do not know of any dangerous creatures but some types of scorpions do exist locally though there are no reports of fatal exposure. Some preventative measures are taken but you will inevitably experience contact with mosquitoes moths and other insects. You should come prepared with repellents and any lotions or creams that you are comfortable using. Walking off paths should only be done in shoes or boots, flip flops/sandals are not suitable.

Most heavy building (construction) is prohibited in the holiday (summer) season, especially in KayaKoy where there are local restrictions. However, we cannot be held responsible for any building or road workings carried out at any time. We always endeavour, where possible, to advise you should we become aware of any anticipated works, although these can occur at any time without prior notice.

Special Needs (however it may affect your holiday)

Saffran/PhotoLycia is particularly keen to welcome guests who find it difficult to visit fabulous locations but find the accommodation has not considered their specific needs. We cannot guarantee the suitability of particular areas and some of our properties for disabled/elderly/pregnant guests, families or those with any other special needs, but we will endeavour to provide you with specific accommodation suited to your particular needs. Please tell us of your requirements and how we can work together to make your vacation possible at the time of booking/enquiry. We have a form available specifically for this purpose, which we will send to you upon request. If we feel that we are unable to properly accommodate the particular needs of a/the person concerned, we must reserve the right to decline/cancel the booking.

Note on Visas for Turkey

Vaccinations?

There are currently no vaccination requirements for entry to Turkey, but if you have any concerns consult your doctor prior to departure. Health facilities, hygiene and disease risks vary considerably and you should be as prepared as you can for holiday upsets. The Department of Health issue a free leaflet, Travellers Guide to Health, which is available from ABTA Travel Agents, local doctors or by calling 0800 555 777 (free call).

Political considerations

KayaKoy and Mugla (the province/county) is not a politically sensitive area being of little tactical or strategic value for most military needs, nor are there important resources of note. It is mainly an historically rich rural and very quiet holiday area of relatively low population density. However, following acts of terrorism or incidents of natural disaster warnings regarding tourist visits to Turkey (in general) are posted. Media reports sometimes induce fears unrepresentative of the reality of a true situation. The Foreign and Commonwealth Office is responsible for advising UK travellers of any important information regarding travel to Turkey and may have issued information about Turkey. Check this information on (Ceefax BBC2 page 470) or http://www.fco.gov.uk Alternatively, ABTA Information Department on 0901 201 5050 (call charge 50p/minute).

Money matters

Local currency is the New Turkish Lira (YTL), Travellers cheques are, for security, probably the best way to change money in Turkey. Visa and MasterCard a well as Maestro (Switch) are accepted almost everywhere in main towns such as Fethiye, Marmaris, Gocek, Antalya etc. Most towns now have automatic cash dispensers (ATMs) and can be used easily choosing the English option on the home screen so it is a good idea to know your PIN number/s. Many establishments including jewellery shops now offer exchange facilities. The rate of exchange and any commission charged can vary considerably so check carefully before handing over your cash. Use only English bank notes for cash exchanges. Eating out is still relatively inexpensive. An average evening meal in KayaKoy costs around £10 per person at 2007 prices.

It is imperative that all guests have adequate travel insurance cover. We insist that you take reputable travel insurance with adequate cover and we must be advised in writing of the policy name and number. N.B.Your credit 'card travel insurance' may only give limited cover you whilst actually travelling ( i.e. in the air having paid for the flight with the relevant card). If you do not inform us we cannot be held responsible for any delays in contacting your insurers on your behalf in the event of any emergency. Make sure your policy covers medical expenses and emergency repatriation. Read your policy carefully.

Friends

Most of our company employees are family members or trusted friends; they have good local knowledge and can give advice on things to do and see. Just ask and we will do all we can to assist you to have a wonderful time in Turkey. We will not 'crowd you' or even bother you without reason but will always be around if you need us or just want to check something out. We have placed names of the staff and photos of them at the accommodation so please feel free to make long-term friends of all of us. If for any reason you are unable to make contact when you need us, then please call the numbers shown for the Turkish office. This numbers are provided with your accommodation confirmation and receipt.

Data Protection Act 1988

We guarantee that we will not pass on your personal details to any third party, except in an emergency. You will not receive 'junk mail' from us or anyone connected with Saffran/PhotoLycia. We are committed to your privacy and actively campaign against infringements of the Data Protection Act.

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